Common Area Phone (CAP) support refers to a new provisioning and licensing model specific to Skype for Business Online.This capability is nothing new to Skype for Business Server as hot-desking has been around since Lync Server 2010 and was added originally for Lync Phone Edition (LPE) devices. Hot-desking allows the original credentials to stay cached in the phone to be used again to automatically re-register to Skype for Business. Without this feature to switch user accounts on a phone a new user would have to completely sign out the current user, and to return that phone to the original state someone would have to manually sign back in again with the original user’s credentials. Hot-desking provides a method for a ‘guest’ user to sign into a phone that is already registered with a ‘host’ user, without permanently signing out the original ‘host’ user.It is important to understand that these Hot-desking and Common Area Phone (CAP) concepts are complimentary capabilities which are often confused with each other or incorrectly treated as one in the same. These capabilities are available in the Polycom UCS family of devices starting with VVX phones in the recent 5.7.0 firmware release.
While both Hot-desking and Common Area Phone (CAP) features were first provided in Lync Server these concepts are both handled quite differently in Office 365.Įssentially the Hot-Desking topic discussed in this article is referring to existing functionality in Lync and Skype for Business Server that VVX phones now support, while the Common Area Phone topic is brand new functionality brought only to Skype for Business Online which VVX phones can leverage immediately.
This article is intended to explain the differences in new capabilities brought to both Skype for Business Online and the latest firmware releases for Polycom UCS-based IP phones.
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